F.A.Q.

Top Questions and answers for our customers

Below are the definitions we use to describe Gem clarity:
Clean – Gems that are free from inclusions.
Eye Clean – Gems that are clean to the naked eye.
Crystal Transparent – These gems are transparent and have excellent brilliance. They might have some minor inclusions, common to that particular gem type, but these do not deter from the rarity and beauty of the gem. The word “crystal” is commonly used in all major global gemstone sources.
VSI (very slight inclusions) – While these gems have some small inclusions, they will not diminish the brilliance and beauty of the gem when set.
SI (slight inclusions) – These gems have some inclusions visible to the naked eye but not to the extent of affecting the brilliance of the gem.
Included/PK (Pique) – These gems have some larger and/or many minor inclusions that somewhat diminish the brilliance of the gem.

We describe gem color according to the intensity of the color when viewed under the natural light. The adjectives; Vivid, Top, Best and Rich are used for describing gemstones with high color intensity; Medium and Nice are used for gemstones with intermediate color intensity; while Fine, Bright and Light are used for describing low color intensity.

We have a Ring Sizing Guide which can help you accurately measure your ring size. Click here to visit ring size guide page.

Once you complete adding items to your shopping cart, simply follow the check out process and in the final step you will be given a choice to select your payment method (PayPal/VISA/Master & Many more)

Mandi Collection is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent, non-profit organization whose mission is to build users’ trust and confidence in the Internet by promoting the use of fair information practices. Because we want to demonstrate our commitment to your privacy, we have agreed to have our privacy practices reviewed for compliance by TRUSTe.

We sell both real and synthetic products. They are clearly stated as such and are sold in a separate section. To search for any particular product type, real or synthetic, please refer to the product categories and descriptions.

Yes, some gem types require finishing before they are ready to be sold. As critical as good cutting and polishing, treatments have become an integral part of the modern gemstone industry. Click here for clear answers to common treatment questions. If you need any further information on treatments, please email info@mandicollection.com.

Understanding the value of gems is essential to making a successful and rewarding purchase. Regardless of the gem variety you’re buying, there are a few constant rules to bear in mind when selecting your jewel. Click here to gain a basic understanding of gems.

You can contact us via Live chat, hotline number or email. Click here for our Contact info.

Free Shipping

Free shipping to the US or CAN for orders of $500 or more.

Best Quality

We are renowned for selling the best gems and jewelry.

Best Offers

Unlock exclusive offers and be the first to know of new arrivals

Secure Payments

Exclusive financing options. All transactions are SSL protected.

Scroll to Top